Rubbish Collection Clapham Privacy Policy

This Privacy Policy explains how Rubbish Collection Clapham collects, uses, stores and protects personal data about its customers and prospective customers in the Clapham area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Rubbish Collection Clapham customers and users of our services in our service area, whether enquiring about our services or entering into a contract with us.

Who we are and how to contact us

Rubbish Collection Clapham is a waste removal and rubbish collection service operating in the Clapham area. For data protection law, we act as the data controller for the personal information we collect about you in connection with providing our services. If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our usual customer communication channels.

Types of personal data we collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:

Identification and contact details such as your full name, address, service address, email address, telephone number and preferred contact method.

Service and account information such as details of the rubbish collection or clearance services you request, access instructions, property type, waste type and volume, appointment dates and times, photographs relating to the site or items to be collected where you provide them, and records of communications with you about your booking.

Billing and payment data such as invoicing details, transaction amounts, payment status, and limited payment card information where necessary to process payments. We do not store full payment card details where we use secure payment processors.

Technical and usage data such as information about how you contact us online, including basic device information, IP address and interaction with forms or contact tools, where this is required to deliver our online services or ensure security.

Marketing preferences such as your choices about receiving marketing communications and the channels you select for these communications.

How we collect your information

We collect personal data directly from you when you contact us by telephone, email, online form or other communication methods to make an enquiry, request a quote or book our services. We also obtain data when we provide the service at your property, for example notes taken about the job or photographs taken to record the condition of the area before and after rubbish removal where required for our legitimate interests. In some cases we may receive your details from third parties such as landlords, letting agents or commercial partners who are arranging a collection on your behalf, in which case we will treat your personal data in accordance with this policy.

Lawful bases for using your data

We will only process your personal data where we have a lawful basis to do so. The main lawful bases we rely on are:

Performance of a contract. We need to process personal data to provide our services to you, respond to your enquiries, issue quotes, take payment, schedule and complete collections, and manage your account.

Consent. Where required by law, we will ask for your consent to send you certain marketing communications or to use optional data. You may withdraw your consent at any time by contacting us using our standard contact details.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This includes managing our operations, improving our services, keeping appropriate records, addressing customer queries and complaints, ensuring site and staff safety and preventing fraud or misuse.

Legal obligations. We may process and retain certain information to comply with legal and regulatory requirements, such as record keeping, tax, accounting, environmental and waste disposal regulations, and to respond to lawful requests from authorities.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide rubbish collection and related services you have requested, including booking, scheduling and carrying out collections.

To communicate with you about your enquiries, provide quotations, confirm bookings, send service updates and respond to any questions or complaints.

To issue invoices, process payments, manage refunds where applicable, and maintain financial records.

To manage our relationship with you, including storing records of our interactions and improving the quality and efficiency of our customer service.

To maintain the safety and security of our staff, customers and property, for example by recording basic site information and access instructions.

To comply with our legal and regulatory obligations and respond to requests from law enforcement or regulatory bodies where we are required to do so.

To send you service updates or marketing communications about similar services that we think may interest you, where permitted by law and subject to your marketing preferences.

Sharing your information and data processors

We will not sell your personal data. However, we may share your personal data with trusted third parties where this is necessary for the purposes set out in this policy. These third parties may act as data processors on our behalf or as separate data controllers, depending on their role.

Typical data processors we may use include payment processing providers to securely handle card and electronic payments, booking and scheduling software providers, email and communication service providers, document storage or cloud hosting providers and IT support providers who help maintain our systems.

Where we use data processors, we ensure that appropriate contracts and safeguards are in place requiring them to process your personal data only on our instructions, keep it secure and comply with applicable data protection laws.

We may also share your information with professional advisers such as accountants, auditors or legal advisers, and with public authorities or regulatory bodies where we are required to do so by law or where this is necessary to protect our rights or the rights of others.

Data retention periods

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements. The precise retention period will depend on the type of data and the reason we hold it.

Customer and service records are generally retained for a period that allows us to manage ongoing relationships, address queries, and meet legal obligations related to contracts and waste management regulations. Certain financial and transaction records are kept for longer periods required by tax and accounting legislation.

When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be associated with an identifiable individual. Where complete deletion is not possible due to technical or legal reasons, we will ensure that access to the data is restricted and that it is stored securely until it can be removed.

Your data protection rights

As a customer of Rubbish Collection Clapham in our service area, you have a number of rights under data protection law in relation to the personal data we hold about you. These include:

The right of access. You can request confirmation that we process your personal data and obtain a copy of that data, along with information about how we use it.

The right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

The right to erasure. You can request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

The right to restrict processing. You can ask us to restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or considering an objection you have made.

The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling related to those interests. You also have an absolute right to object to direct marketing at any time.

The right to data portability. In certain cases you can request that we provide your personal data in a structured, commonly used and machine readable format and that we transmit it to another controller where technically feasible.

Where our processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdraw consent, but it may affect our ability to provide some services.

How to exercise your rights and complaints

You can exercise any of your rights or raise questions about how we handle your personal data by contacting us through our normal contact channels and clearly stating your request. We may need to verify your identity before responding to ensure that we protect your data. We aim to respond to all valid requests within the time limits set by data protection law.

If you are not satisfied with our response or believe that we are not complying with data protection laws, you have the right to lodge a complaint with the UK data protection supervisory authority. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal or regulatory developments. Any updates will apply from the date they are published. We recommend that you review this policy periodically so that you remain informed about how we protect your personal information.