Rubbish Collection Clapham Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Clapham provides waste and rubbish removal services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Rubbish Collection Clapham, we, us, our: The business entity providing the waste and rubbish collection services.

Customer, you, your: The individual or business who makes a booking with us or uses our services.

Services: Any rubbish collection, waste clearance, recycling, removal, or related services carried out by us.

Site: The premises, address or location where the services are to be carried out.

Waste: The items, materials, rubbish, junk, debris, or other matter that you ask us to collect or remove as part of the services.

2. Scope of Services

We provide rubbish and waste collection services for domestic, commercial and other clients. This may include collection of household waste, garden waste, bulky items, office clearance waste, light construction waste and general rubbish, subject to the exclusions and legal restrictions set out in these Terms and Conditions.

We reserve the right to refuse to handle any waste that we reasonably believe to be hazardous, illegal, contaminated, improperly contained, or otherwise unsuitable for collection. We also reserve the right to adapt, change or discontinue any part of our services, provided that this does not affect any confirmed bookings already accepted by us, except where necessary for legal, safety or regulatory reasons.

3. Booking Process

You can request a booking for our rubbish collection services by contacting us via telephone, email, online form or other communication methods we may make available. When making a booking request, you must provide accurate and complete information, including:

a. Your full name and contact details.

b. The full address of the site where the services are required.

c. A clear description of the type and approximate volume or weight of waste to be collected.

d. Any access restrictions, time constraints, parking issues or other relevant site conditions.

Based on the information you provide, we will give you an estimated quote and an indicative time window for the service. The booking is only confirmed when we accept your request and provide confirmation, which may be given verbally or in writing.

We reserve the right to amend or withdraw any quote if the information provided is inaccurate or incomplete, or if we discover material differences when we arrive on site. If, upon inspection of the waste or site, the actual nature or volume of the waste differs significantly from what was described, we may revise the price or refuse the service. In such cases, if you do not accept the revised price, we will be under no obligation to proceed with the collection.

4. Access and Customer Obligations

You must ensure that we have safe and reasonable access to the site at the agreed time. This includes making sure that:

a. Any gates, doors or access points are unlocked or attended.

b. There is adequate space for our vehicle to park as close as reasonably possible to the collection point.

c. Any necessary parking permits or authorisations are arranged in advance, unless otherwise agreed.

d. The waste is clearly identified and, where reasonably possible, gathered in an accessible area.

If access to the site is delayed, restricted or unsafe, we may charge a waiting fee, additional labour fees, or, if the service cannot be completed, a call-out or cancellation fee. You are responsible for any penalties, tickets or fines arising from inaccurate information about parking or access, unless we have expressly agreed in writing to accept responsibility for them.

5. Waste Types and Exclusions

We handle most non-hazardous household and commercial waste. However, we do not collect certain items and materials unless explicitly agreed in writing in advance and subject to additional charges, permits or specialist handling. These generally include, but are not limited to:

a. Hazardous waste such as asbestos, chemicals, solvents, paints, oils and medical waste.

b. Gas bottles, pressurised containers, explosives or firearms.

c. Biological or clinical waste, including syringes and pharmaceutical products.

d. Large quantities of soil, rubble or construction waste beyond normal light building debris.

We comply with applicable UK waste regulations and will only carry and dispose of waste in legally permitted ways. We may request that you provide additional information or documentation regarding the nature of the waste. If we reasonably suspect that the waste includes prohibited items or presents a risk to health, safety or the environment, we may refuse to collect all or part of the waste.

6. Pricing and Quotations

Our prices are generally based on factors such as the type of waste, estimated volume or weight, labour time involved, access conditions and disposal costs. Any quotation provided before we inspect the waste is an estimate only, based on the information you supply.

When we arrive on site, we will confirm the price based on the actual waste and site conditions. If you decide not to proceed after we have arrived, we may charge a call-out fee to cover our time and costs. If additional waste is added on the day or if access is more difficult than described, we may adjust the price accordingly.

All prices are stated in pounds sterling and may be subject to VAT or any other applicable taxes, which will be clearly indicated where relevant.

7. Payments and Invoicing

Unless otherwise agreed in writing, payment is due in full on completion of the service. We may accept payment by cash, card or bank transfer, subject to the methods we offer at the time of service.

For business clients or regular customers, alternative payment terms may be agreed and confirmed in writing, such as invoice payment within a specified number of days. If you are given credit terms and fail to pay an invoice by the due date, we may:

a. Charge interest on the overdue amount in accordance with applicable UK law.

b. Suspend or cancel any further services until payment is received.

c. Recover all reasonable costs incurred in pursuing payment, including legal and collection fees.

You are responsible for ensuring that payment details are accurate and that sufficient funds are available. If a card payment or bank transfer is declined or reversed, we may seek immediate payment by alternative means.

8. Cancellations and Amendments

You may cancel or amend your booking by contacting us as soon as reasonably possible. The following cancellation terms apply unless otherwise agreed in writing:

a. If you cancel more than 24 hours before the scheduled service time, no cancellation fee will usually apply.

b. If you cancel within 24 hours of the scheduled time, we may charge a reasonable cancellation fee to cover our anticipated costs.

c. If you cancel when our team has already been dispatched or has arrived at the site, we may charge up to the full quoted price or a call-out fee, depending on circumstances.

If you wish to amend your booking, for example by changing the time, date, address or anticipated waste volume, we will try to accommodate your request but cannot guarantee availability. Any changes may result in a revised quotation or additional charges.

We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, traffic disruption, vehicle breakdown, staff illness, or compliance with legal or regulatory requirements. In such cases, we will notify you as soon as reasonably possible and offer an alternative time or a refund of any prepayments made for the affected service.

9. Performance of the Services

We will carry out the services with reasonable care and skill, in a timely manner and in accordance with applicable UK laws and waste management regulations. Timeframes for collection are estimates and not guaranteed, but we will use reasonable efforts to attend within agreed time windows.

Our team will load the waste from the agreed areas of the site. If items are not clearly identified as waste, we may ask for confirmation before removing them. You are responsible for ensuring that any items you want to keep are separated from the waste and clearly marked.

We are not responsible for cleaning or tidying areas beyond what is reasonable as part of the loading process. We will endeavour to leave the collection area in a reasonably tidy condition, but we do not offer specialist cleaning or landscaping services unless expressly agreed.

10. Title and Responsibility for Waste

Once we have loaded the waste onto our vehicle and you have paid or agreed to pay the applicable charges, title to the waste transfers to us, subject to any legal restrictions. From that point, we are responsible for the lawful transport and disposal or recycling of the waste.

We will dispose of or recycle the waste in accordance with UK waste legislation and environmental regulations, using licensed waste transfer stations or recycling facilities as appropriate. We may sort, separate or divert waste for recycling or re-use where practicable, but we do not guarantee that all collected materials will be recycled.

11. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be excluded or limited under applicable UK law.

Subject to the above, our liability to you for any loss or damage arising out of or in connection with the services, whether in contract, tort, negligence or otherwise, shall be limited to the total fees you have paid or are payable for the specific service giving rise to the claim.

We are not liable for:

a. Loss of profits, loss of business, loss of revenue or loss of anticipated savings.

b. Indirect or consequential loss or damage.

c. Loss or damage arising from inaccurate, incomplete or misleading information provided by you.

d. Any delay or failure caused by events beyond our reasonable control, such as extreme weather, traffic disruption, accidents, emergencies, or acts of authorities.

You must inform us as soon as reasonably possible if you believe we have caused damage to property while carrying out the services. You must allow us a reasonable opportunity to inspect the alleged damage before you arrange any repairs, otherwise we may not be liable for such costs.

12. Customer Warranties

By using our services, you warrant that:

a. You are the owner of the waste or have the authority from the owner to request its removal.

b. The waste does not include prohibited, hazardous or illegally held items unless we have expressly agreed to handle them in compliance with law.

c. The information you provide about the nature and quantity of waste, and about site conditions, is accurate and not misleading.

You agree to indemnify us against any claims, penalties, costs or liabilities arising from a breach of these warranties, including any unlawful or improper disposal that results from false or incomplete information supplied by you.

13. Data Protection and Privacy

We may collect and process personal information about you, such as your name, contact details and service history, in order to manage bookings, deliver services, process payments and handle enquiries. We will handle your personal data in accordance with applicable UK data protection legislation and use it only for legitimate business purposes, or as required by law.

14. Complaints

If you are dissatisfied with any aspect of our rubbish collection services, you should contact us as soon as possible, providing full details of your concerns. We will investigate the matter and aim to respond promptly. Where appropriate, we may offer to rectify the issue, provide a partial refund or take other reasonable steps, at our discretion and in accordance with these Terms and Conditions and applicable law.

15. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal or regulatory requirements, or business practices. The current version will apply to any new booking or service. If we make significant changes that materially affect ongoing arrangements, we will endeavour to notify affected customers where reasonably practicable.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our rubbish collection services.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as deleted, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Rubbish Collection Clapham in relation to the provision of our waste and rubbish collection services. They supersede any prior agreements, understandings or arrangements, whether written or oral, relating to the same subject matter.

By placing a booking and using our rubbish collection services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.